PRIVACY POLICY
Effective Date: Last updated: August 28, 2025
Legal Entity: Solara Eyewear Ltd
Registered Address: None, Enver Road, Crumpsall, Manchester, M8 5un, United Kingdom
Email Contact: privacy@solaraeyewear.com
1. Introduction
At Solara Eyewear, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us. We comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and all relevant data protection laws.
2. What Personal Data We Collect
  • Identity Data (e.g., name, title, date of birth)
  • Contact Data (e.g., billing address, delivery address, email, phone)
  • Account Data (e.g., username, password, purchase history)
  • Payment Data (e.g., partial card details via Shopify/third-party)
  • Technical Data (e.g., IP, browser type, device ID, OS)
  • Marketing & Communications Data (preferences for marketing)
  • Profile Data (purchases, browsing behaviour)
  • Prescription Information (if provided for lenses)
3. How We Collect Your Data
  • When you create an account or place an order
  • When you fill out forms on our website
  • When you subscribe to our newsletter
  • Through cookies and similar technologies
  • Via third-party integrations (Facebook, Google Ads, Instagram, Shopify)
4. How We Use Your Data
  • To fulfil orders and deliver products
  • To manage your account
  • To process payments
  • To provide customer service
  • To send service & marketing communications
  • To improve website & services
  • To detect and prevent fraud
5. Lawful Basis for Processing
  • Contractual Necessity
  • Consent (email marketing, non-essential cookies)
  • Legitimate Interests (analytics, advertising, fraud prevention)
  • Legal Obligations
6. Sharing Your Data
  • Shopify
  • Payment Providers (Stripe, PayPal, Klarna)
  • Delivery Partners
  • Marketing Platforms (Facebook, Instagram, Google Ads)
  • Analytics Services (Google Analytics)
  • Email Service Providers
  • Professional Advisors
  • Regulatory Bodies
7. Cookies and Tracking Technologies
We use cookies and tracking technologies to:
  • Provide website functionality
  • Track usage patterns and improve performance
  • Deliver targeted advertising
You can manage your cookie preferences via your browser settings or our cookie consent tool.
8. How Long We Keep Your Data
  • For as long as you maintain an account
  • For up to 6 years for legal and tax purposes
  • Until you withdraw consent (for marketing)
9. Your Rights
Under UK and EU GDPR, you have the right to::
  • Access your personal data
  • Correct inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict or object to data processing
  • Transfer your data to another provider
  • Withdraw consent at any time
To exercise any of these rights, contact us at: privacy@solaraeyewear.com.
10. Data Security
We implement encryption, access controls, and secure servers to protect your data.
11. International Transfers
If data is transferred outside UK/EEA, we ensure protection using approved safeguards.
12. Updates to This Policy
We may update this policy. The latest version is always on our website.
13. Complaints
If unsatisfied with data handling, lodge a complaint with ICO (UK) or equivalent EU body.
Thank you for trusting Solara Eyewear with your information.

FAQ's

Have questions? We’re here to help

How do you use my personal information?

We use it only to process orders, ship products, and improve services.

Is my payment information safe?

Yes, payments are encrypted and processed securely via trusted gateways.

Do you share my information with third parties?

No, we never sell or share customer data with third parties.

Can I delete my account and data?

Yes, you can request data deletion by contacting support.

Do you use cookies?

Yes, cookies improve browsing experience and security.

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