Should you ever feel that something isn’t quite as it should be, simply reach out to our customer care team by phone or through our contact form. We will talk through the issue with you, assess what’s happened, and—if needed—provide a return label so your glasses can be examined by our specialists. We only ask that they are returned in their original condition, as attempted self-repairs or damage caused by misuse may affect the warranty.

If we find that the concern is the result of a manufacturing fault, we will, of course, arrange a repair or replacement. Issues such as lens defects, frame cracks unrelated to accidents, loose hinges, unstable nose pads, decorative elements becoming detached, or material-related discolouration are all fully covered.

Damage that arises from everyday life, however, falls outside the warranty—things like general wear, accidental drops, exposure to extreme temperatures, prolonged water contact, crushing or improper storage, or using unsuitable cleaning products.

If you ever notice something that doesn’t look or feel right, please get in touch as soon as possible. We are here to help, and we’ll ensure the process is smooth, reassuring, and handled with the level of care you expect from Solara.