SHIPPING POLICY
Stock Availability
In-Stock Items (Green with Quantity Displayed)
Products shown in green with an available quantity are in stock and ready for next-day dispatch (subject to prescription lens requirements and delivery service chosen).
Pre-Order Items (Green “Pre-Order Available”)
Items marked as Pre-Order Available can be sourced directly from our authorised suppliers. These may take slightly longer than our standard delivery times, but we generally aim to have them dispatched within a week.
Out-of-Stock Items (“Notify Me When Available”)
Frames labelled Notify me when available are currently out of stock. If you subscribe for updates, we will email you as soon as the item becomes available again.
Delivery Times
If your order is placed before 3PM BST, Monday to Friday (excluding UK bank holidays), we aim to dispatch it the same day. Once your parcel has been shipped, you will receive a dispatch confirmation email with your Royal Mail tracking details.

Orders requiring prescription lenses are typically dispatched within 2–7 working days. For available-to-order items or complex prescriptions, processing may take 4–14 working days. However, in the majority of cases, we dispatch prescription orders within one week, supported by our extensive in-house lens stock and efficient glazing service.

All delivery times are dependent on stock availability and successful payment authorisation.

Orders are sent via Royal Mail UK delivery. If you're unavailable at the time of delivery, Royal Mail will leave a calling card with details on how to collect your parcel or rearrange delivery.

In the rare instance that a parcel is delayed or goes missing, we will raise a Lost Parcel Claim with Royal Mail. Claims can only be initiated after 10 working days beyond the expected delivery date, as Royal Mail may still deliver within this window. Once a claim has been submitted, Royal Mail typically provides an outcome within 4–6 weeks, after which we will take the appropriate action.
Delivery Options
●Royal Mail Tracked 48 — FREE Two-day delivery aim

●Royal Mail Tracked 24 — £4.45 Next-day delivery aim

●Royal Mail Special Delivery Guaranteed by 1pm — £10.75 Guaranteed next-day delivery by 1pm

●European and International delivery is charged at £15.00. Please allow an additional 10–15 days for delivery times. Kindly note that any local import duties or taxes applied by the destination country are the responsibility of the customer*

*For any international orders, we kindly ask that you contact us at ask@solara.com before completing your purchase. Our team will be happy to guide you through availability, delivery times, and any additional considerations.
Read our Returns Policy .

FAQ's

Have questions? We’re here to help

What if my item arrives damaged or faulty?

We take every care in packaging your glasses securely, but if your item arrives damaged, please follow the steps below depending on the situation:
1. The outer parcel looks damaged on delivery
If your parcel looks visibly damaged (e.g. torn, crushed, wet), you have two options:
Refuse delivery and ask the courier to return it to us, or
Accept the delivery, but open it in the presence of the courier to check the contents.
In both cases:
Take clear photos of the outer packaging before opening, and any damage to the item inside.
Contact us within 48 hours of delivery with:
Your order number
Photos of the damaged packaging and item
A brief description of the issue
2. The packaging looks fine, but the glasses are damaged
Sometimes damage occurs during transit even if the outer box looks fine. If your glasses arrive bent, scratched, or otherwise faulty:
Take clear photos of the damage
Contact us within 7 days of receiving the order
Include your order number and a short explanation
We’ll review your case and arrange a suitable solution—typically a replacement or refund.

Do you offer free shipping?

Yes — we offer Royal Mail Tracked 48 shipping free of charge for all UK orders. This service typically delivers within 2 to 3 working days from dispatch.

Can I track my order?

Yes — once your order is dispatched, you’ll receive an email with a Royal Mail tracking number so you can follow your parcel’s progress online.

Can I have my glasses delivered to a safe place?

Yes, Royal Mail allows deliveries to be left in a safe place. However, this is done at your own risk, and we generally advise against it, as we cannot be held responsible for any loss or damage once the item has been marked as delivered.

What happens if my package is lost during transit?

If your parcel appears to be lost or delayed, please contact us. We will open an investigation with the courier and do our best to resolve the issue promptly. We take all delivery concerns very seriously and will keep you updated throughout the process.

Can I change my shipping address after placing an order?

If you need to amend your shipping address, please contact us as soon as possible. Orders are often processed quickly, and once they have been dispatched, we are unable to make changes.

Can I choose a specific delivery date or time?

We don’t offer scheduled delivery by default, but if you require a specific date, please contact us before placing your order and we’ll do our best to accommodate it.

Do you dispatch orders on weekends or bank holidays?

No — we dispatch orders Monday to Friday only, excluding bank holidays.

Will I receive a dispatch confirmation email?

Yes, you’ll receive an email as soon as your order is dispatched, including your Royal Mail tracking number.

Can I cancel or amend my order before it’s shipped?

There’s a very short window to make changes, as we process orders quickly. If you need to cancel or amend, contact us immediately and we’ll try to help.

Can I delay my shipment if I’m not available to receive it?

Yes — just contact our team before placing your order, or leave a note at checkout requesting a specific dispatch date.

Can I ship to an address different from my billing address?

Yes - you can enter a separate shipping address at checkout. Just make sure all details are correct before submitting your order.

Can I arrange for collection from your store or warehouse?

Yes — we’re based in Manchester, so if you’d prefer to collect your order in person, just let us know before you place your order and we’ll arrange that for you.

What shipping services do you offer?

We currently use Royal Mail for all our UK deliveries.

Is next-day delivery available?

Yes — you can select Royal Mail Special Delivery (Guaranteed by 1pm) at checkout. This is our next working day service.

Do you offer Saturday delivery?

If you usually receive post on Saturdays, Royal Mail Special Delivery may arrive on Saturday, but it’s not guaranteed.

Can I upgrade my shipping option after placing an order?

There’s a very short window to make changes once the order is placed. Contact us immediately if you’d like to upgrade your shipping.

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